Shipping Policy

At CozThread, we are committed to delivering your orders in a timely and efficient manner. Please review our shipping policies to understand how we handle deliveries and shipping costs.

1. Order Processing

• Orders are processed within 1-2 business days after payment is confirmed.
• Orders placed on weekends or holidays will be processed on the next business day.
• You will receive an email confirmation with your order details and tracking information once your order has been shipped.

2. Shipping Methods and Costs

• We offer standard shipping and express shipping options at checkout. The shipping cost will be calculated based on your location and selected shipping method.
• Free shipping is available on orders above 1000 within India.
• International shipping costs will vary depending on the destination and will be calculated at checkout.

3. Delivery Time

• Standard Shipping: 5-7 business days for domestic orders.
• Express Shipping: 2-3 business days for domestic orders.
• International shipping times may vary based on the destination country, ranging from 7-21 business days.

Please note that delivery times are estimates and may be affected by external factors such as customs processing and courier delays.

4. Order Tracking

• Once your order is dispatched, we will send you an email with the tracking number and a link to track your package online.
• You can also log in to your CozThread account to check the status of your order.

5. International Shipping

• We ship to many countries worldwide. International shipping costs and delivery times will be calculated at checkout.
• Customs fees, duties, and taxes may apply to international shipments. These charges are the responsibility of the customer and are not included in the shipping fee.

6. Missed or Lost Deliveries

• If you are not available to receive your order, our delivery partner may leave a card with instructions for redelivery or pickup.
• If your order is lost in transit, please contact our customer service team within 7 days of the expected delivery date. We will investigate and offer a solution, including reshipping the product or issuing a refund.

7. Undeliverable Packages

• In the event that a package is returned to us due to incorrect address information provided by the customer or failure to collect the package, the customer will be responsible for the reshipping cost.

8. Contact Us

If you have any questions regarding shipping, please contact us at cozthread@gmail.com or via WhatsApp at 6363334795